Q. What are your hours of operation?
Our office hours are 24/7, you can either chat with us or give us a call for any questions or concerns.

Q. How do you provide coverage on my website?
We will work with you to determine the best rules for engagement and processes that all chat operators will need to know prior to our commencement.

Q. Can I control the cost of this service?
Yes, by choosing the pricing structure that suits your requirement and budget.

Q. Will you provide the chat image as well?
Yes, we will provide the chat button image. If you wish to use your own link graphics, it can be any size but is limited to 15KB.

Q. How do I add the chat services onto my website?
Upon account creation our implementation team will supply you or your web developer an HTML code to be inserted into your webpages. Once the code is inserted and the webpages are re-uploaded, your live chat services can begin.

Q. Will I be billed automatically every month?
Yes. When you subscribe for our paid service our system sets up automatic recurring payments on your account. Your credit card will be charged automatically at the beginning of the next monthly billing cycle.

Q. Can we monitor the search engines and what keywords people use to find our site?
We provide weekly and monthly detailed traffic reports. These traffic reports include referring site details, keyword search, visitor geo-location, and number of visits.

Q. Would I have to pay extra sum if I have a business web site with heavy traffic?
We have special pricing structures and options available for websites with heavy traffic. Please speak to our Business Development Managers at 888-663-9350.

Q. Can your chat operators notify me when a customer on my web site requires immediate attention?
Yes, we can notify you via phone or email, enabling you to act promptly on a lead.

Q. What is the value of your service to my business?
1. Greet every visitor that comes to your web site
2. Provide live customer support.
3. Increase your sales and leads.

By doing this we:
1. Keep your business open 24/7.
2. Extend your sale forces.
3. Provide live customer service & website navigation support.

Q. How do I control the quality of your service?
We want you to be satisfied with our service and effectiveness. Our constant communication with you via account representatives and our operations team allows you to manage our responses and visitor engagement sessions through our chat transcripts.

Q. How difficult is it to start the service?
Generally our implementation time frame is 5 to 7 business days. This ensures all technical components are working and also helps us determine the amount of training needed for our chat operators to properly service your website.